Are you an existing customer?
If you are an Elavon customer and need some help, you can access support via live chat on Elavon Connect (Mon-Fri, 8am-4pm), explore the customer centre, or contact our team on 0345 850 0195 (Mon-Fri, 8am-6pm).
Alternatively, you can contact our team by filling out and submitting the form below.
Voice authorisation number: 0345 850 0197
Visit our customer centre
The customer centre offers a range of materials to support you with your Elavon payment solutions.
Live chat on Elavon Connect
If you have an Elavon Connect account, you can login and chat with one of our team via live chat (Mon-Fri, 8am-4pm).
Talk to us
For assistance with setup, transactions, or troubleshooting, contact Elavon Customer Service
Report Fraud or Security Concerns
Your security matters. If you suspect fraudulent activity or have a security concern, reach out to our fraud team at fraud.management@elavon.com. Service-level agreement of one business day to respond to emails.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195
Telephone: Monday to Friday, 8am to 6pm
Chat: Monday to Friday, 8am to 4pm
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright © 2025 | U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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